Shipping policy

At Helen's Tanks, we work hard to process and deliver your order as quickly and safely as possible. Here’s everything you need to know about shipping and delivery.

Order Processing

Orders are typically processed and shipped within 24 hours of being placed.

During holidays, promotions, or other high-volume periods, processing may take slightly longer.

Once your order ships, you’ll receive a confirmation email with your tracking information.

USA Shipping

We offer free shipping on USA orders.

Most orders arrive within 5–14 business days after shipment.

If an item is unavailable at our US fulfillment center, your order may ship from an international fulfillment center, which may affect delivery time.

Worldwide Shipping

We offer free worldwide shipping with tracking.

Most international orders arrive within 7–14 business days after shipment.

Some destinations, PO boxes, or military addresses may take longer.

Order Tracking

Once your order ships, you’ll receive a tracking number by email.

Tracking updates may include:

  • In Transit

  • Out for Delivery

  • Delivered

  • Delivery Attempt

  • Delivery Exception

If your tracking hasn’t updated for more than 5 business days, please email Helen's Tanks Customer Support at contact@helentanks.com.

Customs & Duties

International orders may be subject to customs duties, taxes, VAT, or other import fees depending on your country.

These charges are determined by local authorities and are the responsibility of the customer. Helen's Tanks cannot control or refund customs or import charges.

Possible Shipping Delays

Delivery may occasionally be delayed due to circumstances outside our control, including:

  • Holidays and high shipping volumes

  • Customs clearance

  • Severe weather

  • Carrier delays

  • Incorrect or incomplete addresses

  • Failed delivery attempts

Delivery times shown on our website are estimates and are not guaranteed.

Lost or Missing Packages

If your tracking hasn’t updated for more than 5 business days, contact us and we’ll help investigate with the carrier.

If your package is marked as delivered but you haven’t received it, check your mailbox, entrance, surrounding delivery area, and with neighbors.

If it still hasn’t arrived after 48 hours, email Helen's Tanks Customer Support at contact@helentanks.com.

Damaged Orders

If your order arrives damaged or defective, contact us within 30 days of delivery.

Please provide:

  • Your order number

  • A photo showing the damage

  • A short description of the issue

Once the issue is confirmed, we’ll arrange an appropriate replacement or refund.

Change or Cancel an Order

You can request to change or cancel your order within 12 hours of placing it, as long as it hasn’t already been packed or shipped.

Once an order has shipped, we cannot guarantee changes or cancellations. You can instead follow our Return & Refund Policy after receiving your order.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If you notice a mistake, contact us as soon as possible. We’ll do our best to update the address before your order ships.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Important Information

  • Delivery times are estimates and may vary.

  • Delivery time begins from the date your order ships.

  • Business days do not include weekends or public holidays.

  • Orders may be shipped from different fulfillment centers depending on product availability.

  • International deliveries may experience additional customs delays.

Contact Us

If you have questions about your shipment, tracking, or delivery, please contact Helen's Tanks Customer Support by email.

Support Hours: 24/7
Response Time: Within 1 business day.