Refund policy

At Helen's Tanks, we want you to feel confident with your purchase. If something isn’t right, we’re here to make the return or refund process simple.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return or refund.

If you’re not satisfied with your purchase, you may request a refund, exchange, or store credit, subject to the conditions below.

Order Cancellation

You can cancel your order within 12 hours of placing it, provided it has not already been packed or shipped.

Once your order has shipped, it cannot be canceled and must be handled through our return process.

How to Request a Return or Refund

Email Helen's Tanks Customer Support at contact@helentanks.com and provide:

  • Your order number
  • The email used to place the order
  • Your reason for the return

Our team will provide you with the return instructions.

Return Conditions

To be eligible for a return, the item must be:

  • Unworn

  • Unwashed

  • In its original condition

  • With original tags attached

  • With the hygiene seal intact, where applicable

  • Returned in its original packaging

Items that do not meet these conditions may not qualify for a refund.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be returned to the original payment method used at checkout.

Refunds are typically processed within 5–10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

If you need a different size or color, you can request an exchange within the 30-day return period, subject to availability.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.

Please provide your order number, a photo of the issue, and a short description. Once confirmed, we’ll arrange a replacement or refund.

Sale & Promotional Items

Refunds are based on the actual amount paid at checkout, including any discounts or promotional offers.

Items clearly marked Final Sale cannot be returned or refunded.

Bundles & Free Gifts

For promotional bundles, refunds are calculated based on the amount actually paid for the eligible returned items.

If your order included a free promotional gift, the gift may need to be returned with the qualifying product to receive a full refund.

Lost or Missing Packages

If your tracking shows your package as delivered but you haven’t received it, please check around your delivery location and with neighbors first.

If it still hasn’t arrived after 48 hours, email Helen's Tanks Customer Support at contact@helentanks.com and we’ll help investigate with the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If you notice an error, contact us as soon as possible. We’ll try to update the address before the order ships, but we cannot guarantee changes once the order has been processed.

Chargebacks

If there’s a problem with your order, please contact us before opening a chargeback with your bank. We’ll do our best to resolve the issue directly.

Once a chargeback has been opened, the dispute may need to be handled through your bank or payment provider.

Contact Us

For returns, refunds, exchanges, or questions about your order, please contact Helen's Tanks Customer Support by email.

We aim to respond to all customer inquiries within 1 business day.