Privacy policy

This Privacy Policy explains how Helen's Tanks (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services.

Information We Collect

When you use Helen's Tanks, we may collect information such as:

  • Your name, email address, phone number, and address.

  • Billing, shipping, payment confirmation, and order information.

  • Account information if you create an account.

  • Information you provide when contacting customer support.

  • Device, browser, IP address, and website usage information.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Manage payments, returns, refunds, and exchanges.

  • Provide customer support.

  • Improve our website, products, and services.

  • Prevent fraud and keep our website secure.

  • Send marketing communications when permitted.

Cookies

Helen's Tanks uses cookies and similar technologies to make our website work properly, remember your preferences, understand how visitors use our site, and improve your shopping experience.

You can control or disable cookies through your browser settings, although some website features may not work correctly without them.

Sharing Your Information

We may share necessary information with trusted companies that help us operate our business, including payment processors, shipping and fulfillment providers, website providers, analytics services, customer support providers, and marketing partners.

We may also disclose information when required by law or when necessary to protect Helen's Tanks, our customers, or our services.

Third-Party Services

Our website may contain links to third-party websites or services. Helen's Tanks is not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Helen's Tanks is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete it.

Data Security

We take reasonable measures to protect your personal information. However, no online system or method of transmission can be guaranteed to be completely secure.

We keep personal information only for as long as necessary to provide our services, meet legal requirements, resolve disputes, and maintain our business records.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your information.

  • Request a copy of your information.

  • Opt out of certain marketing or targeted advertising.

  • Withdraw your consent where applicable.

Marketing Communications

You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails. You may still receive important emails related to your orders, account, payments, or customer service.

International Customers

Your information may be processed or stored in countries outside the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The latest version will always be posted on the Helen's Tanks website.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact Helen's Tanks Customer Support by email.